NOKIA INITIATES CHARGER EXCHANGE PROGRAM FOR ONE PHONE MODEL

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NOKIA INITIATES CHARGER EXCHANGE PROGRAM FOR ONE PHONE MODEL

Free Replacement Chargers available in all Nokia Care Centers starting Nov 10, 2009

New Delhi, November 09, 2009 – Nokia today initiated a charger exchange program in which consumers owning certain Nokia-branded chargers manufactured by a third-party supplier are recommended to exchange these chargers for free replacements. In India, this charger exchange program is limited to charger model AC-3E only, manufactured between June 15 – August 9, 2009, for one Nokia phone the Nokia 7210. This does not impact the usage or safety of the Nokia phone in any manner.

During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.

Nokia is not aware of any incidents or injuries related to these chargers. No consumer complaint has been received in India or globally regarding this issue and the charger exchange program is a responsible initiative to proactively inform consumers to exchange their chargers and safeguard them.

Only a limited number of charger model AC-3E manufactured by a third-party supplier between June 15 and August 9, 2009 are within the scope of the global exchange program.

For consumers to check to see if their chargers are part of this free exchange program, Nokia India has set up simple solutions that are accessible across the country.

A. IDENTIFYING CHARGERS TO BE EXCHANGED (only if you have bought a  Nokia   7210  after June 15, 2009): Consumers can identify whether their chargers are a part of the Charger exchange program in three ways:

These are:

1. A simple 3-step SMS solution:

§ Step-1: Every charger has a 27 digit code printed on it. Consumers are requested to Please Key in (CHG) SPACE (the 27 digit in the serial number of the charger).  Eg. CHG 4956279274091613752;0675370

										Model number
									27 digit Serial number

§ Step-2: Please send this to 55555

§ Step-3:              Consumers will then get a reply from Nokia ‘via sms’ that will inform them whether their  charger is included in this exchange program

§ This easy three step process will take a few minutes.

2. Starting November 10, 2009, consumers can also walk into any Nokia Care Center or  any Nokia Priority Dealership store (NPDs) across the country and check if their chargers are a part of this exchange program.

3. Consumers can also log into to http://chargerexchange.nokia.com and fill in their charger details and verify if the charger is part of the exchange program.

B. EXCHANGING IDENTIFIED CHARGERS:

For exchanging their chargers, consumers have the following two options:

1. Visit the nearest Nokia Care Centre: Replacement chargers are available at the 700+ exclusive Nokia Care Centers only across the country starting November 10, 2009.

For more information on Nokia Care Centers, consumers can call 30303838 with the Local STD code of the city that he/ she is dialing from.

2. Consumers can also fill in their address and contact details online on http://chargerexchange.nokia.com. Replacement chargers would then be couriered to the consumers.

Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement at the earliest.

About Nokia

Nokia is a pioneer in mobile telecommunications and the world’s leading maker of mobile devices. Today, we are connecting people in new and different ways – fusing advanced mobile technology with personalised services to enable people to stay close to what matters to them. We also provide comprehensive digital map information through NAVTEQ; and equipment, solutions and services for communications networks through Nokia Siemens Networks.

Regards,

Songita

+91 9871458811