What went wrong?
I was so happy to have my all new Black Nokia E90. I took care of it like it was my baby. Never had I man handled it or even for that matter closed the device with force. But lately I started hearing funny noises (with play) in the hinges. I asked the Nokia Care center it was a symptom of any underlying major problem but all they said that it was okay and a normal phenomenon.

I have been using cell phones for long and I knew that this play and noise was not normal so I took my E90 to another Nokia Care center, 60 miles from where I live and they too came up with the same response. I was very much disappointed with the reply I got and nevertheless had no choice. So I came back and after a few days I got conditioned to the defective device. I tried to live with it but I really couldnt.

I had already made a post about the inefficiency of Nokia Care centers in our part of the world and as I had never had an experience within one (until now) I came to realize the real situation. The people sitting behind are simply stupid and dumb. They hardly know anything about Nokia devices or cell phones in general.

The day came when my fear became a real thing. All of a sudden the inner big screen of my E90 was gone blank. Hola..! I tried again. I closed the lid and opened it again to see if I had not missed something. It was gone. The inner screen was DEAD. I was so stunned. For a moment I thought that my battery was out so I plugged it in and switched off the device, to see if the problem persisted. And yes it did. I was deeply hurt to see my E90 like this and at the same time furious at Nokia.

So, I made a quick trip down to Nokia Care center and told them my story. They were not at all surprised to see this and reckoned that they would have my device working in ONE WEEK..! I thought to myself, seven days with out my cell. I asked what they think the problem was. They told me that the connection of the inner LCD display might have been broken which passes through the hinges. This is when I realized that these people probably have no knowledge of what so ever. I recalled the earlier time when I stepped in to tell them about the funny noise and play in the hinges to which they said was normal.

On further investigating the problem I realized that I was not only the only one. As much as 200 Black E90 were lying in the care center, and all with different problems. My eyes were wide open when I saw the guy say this. I asked what problem the other devices had. They guy told me a whole list of different problems and all these E90 were new, some were out of the box and some a few months old like mine. Looks like there is something going in the background that Nokia is hiding. Maybe a whole batch of E90 was defective and Nokia didnt do anything about it, rather than just sit back and make profit.

My investigation with these problems is still on way and I will post about them in my next post. But at present the reality is that my month old E90 is gone or putting it in other words I have lost $ 1000 just on the fact that Nokia is compromising quality on its high end phones and at the same time providing in efficient Care services. I would like to thank Vaibhav of  The Symbian Blog for making a mention of my present problem.

I know a lot of you have had problems, so please feel free to share them. I would also love your comments on my situation here.

I wanted to write about this for quite sometime now and today i finally laid my hands on my computer for a writing session. It has been 8 hours and my server ws down so i would like to appologise to all my users for the inconvinience this may have caused them but any how we are back on and rolling.

All of us have now or then drove past by a Hoarding in the market that says “Nokia Care“, some of us may also have been inside for reasons of their own but i for a reason have still yet to step my foot inside one. I recently came across a piece of news from my friends at Nokia Conversations about the Exceptional service Nokia Care Has to Offer in Karachi, Pakistan. The article was Titled  “Nokia Care goes east“, dated 26th May 2008 and  it had following to say

To read the whole story Click Here>>

As you expect we do have public opinion on things and so we did one for this by Narendra Singh, rather a strong reaction of which he concluded to say Goodbye to Nokia. We don’t know from where he is, but presuming that he is from Karachi as well this is what he had to say,

1. I bought a Nokia 6670 and after 1 year it’s keypad started giving some problem ,I took it to NOKIA care ( bigest mistake) they told me that there was some problem with keypad and they fixed it and charged me around Rs 300 but after one week same problem came again and after a long struggle they were ready to repair the phone again but again the same thing and after 2 weeks it again had the same problem. I thought that Nokia care center …..[...]