Does Nokia Care, Care?
I wanted to write about this for quite sometime now and today i finally laid my hands on my computer for a writing session. It has been 8 hours and my server ws down so i would like to appologise to all my users for the inconvinience this may have caused them but any how we are back on and rolling.
All of us have now or then drove past by a Hoarding in the market that says “Nokia Care“, some of us may also have been inside for reasons of their own but i for a reason have still yet to step my foot inside one. I recently came across a piece of news from my friends at Nokia Conversations about the Exceptional service Nokia Care Has to Offer in Karachi, Pakistan. The article was Titled “Nokia Care goes east“, dated 26th May 2008 and it had following to say
KARACHI, Pakistan – The latest Nokia Care centre to roll out opened its doors in Karachi this week. The opening was celebrated with a “glittering” event at the Ebrahim Trade Towers. Alongside the usual facilities offered by Nokia Care centres around the world, local Nokia users will be able to check the status of their warranty, simply by sending an SMS with their IMEI number. This is a neat little touch which we reckon could do well to roll out everywhere.
To read the whole story Click Here>>
As you expect we do have public opinion on things and so we did one for this by Narendra Singh, rather a strong reaction of which he concluded to say Goodbye to Nokia. We don’t know from where he is, but presuming that he is from Karachi as well this is what he had to say,
Hi friends, I want to share my experience with NOKIA cell phones with you and want to ALERT you regarding the drastic drop in it’s quality in recent years. The Nokia that once upon a time was famous for it’s quality and thus managed to get a upper hand than other player is now not the same. Here are my experiences and sure that I am not the only one:1. I bought a Nokia 6670 and after 1 year it’s keypad started giving some problem ,I took it to NOKIA care ( bigest mistake) they told me that there was some problem with keypad and they fixed it and charged me around Rs 300 but after one week same problem came again and after a long struggle they were ready to repair the phone again but again the same thing and after 2 weeks it again had the same problem. I thought that Nokia care center …..[...]
Many of my friends and blog users have experienced the above problem but fortunately they have been helped by Nokia Care. (I live in India and i am all satisfied with the service in My Region – i.e. Punjab) On the other hand i do believe that some Nokia Care Center’s are not up to the mark when it comes to delivering service as in his case.
But We as consumers need to be at our toes when we step into a Shop to buy something, cell phones in this matter. Following are a few ways in which you can ensure that you buy the right product.
A few tips when you buy a New Nokia Phone:-
1. Get it from an authorized Nokia Dealer (i knw it is a few $$ expensive but its worth)
2. Upon purchase get your Invoice Or Bill from the Dealer. (trust me it is very handy)
Before you leave the Store…
3. When you have bought the device, OPEN THE BOX in the DEALER OFFICE to make sure the contents inside are correct. Check the device for any anatomical flaws
Next,
4. Insert the Battery and Switch on the device to make sure that the device is working properly. (just to be extra careful Check the battery code on the Nokia Website to see if it is original)
5. Check the Serial No. by pressing *#06# on home screen to double check.
The above steps should solve a lot of problems new buyers have. These things are helpful as once the phone leaves the office, it is you who are responsible for it NOT the company. Many people use there phone in a rather Brutal way and end up in the Nokia Care complaining. Well things are not just easy for you or for the Nokia people.
The Other Side of the Story
In these developing Nations a Lot of people i know tell false stories to avail the benefits of FREE replacement, So i feel Nokia People are RIGHT in a way to be extra Strict. So as in every other coin, this too has two sides.
Following is a Poll, which i feel will get your opinion on the story.
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July 16th, 2008 at 6:15 pm
Please let us know why do you feel that Nokia has failed to provide proper care by leaving a comment here and we will provide your feedback as it will help to look into the matter and come up with some solution.
Regards
Admin
July 16th, 2008 at 7:19 pm
I had a problem with my mobile. the after about 6 months that phone would say PLEASE INSERT SIM CARD, but nokia care rectified it. i am satisfied.
July 16th, 2008 at 11:48 pm
i bought a nokia 6233 last year.. and i had some problem with music stand frm very beginning.. i went to nokia care.. they took it and returned it to me after 1 month..and still with the same problem.. i went to them one month later.. and they said warranty has expired.. i think these guys are only sitting for harassment.. at least in patiala…
July 16th, 2008 at 11:54 pm
I pesonally feel that Nokia should employ more proffesional and qualified people in Nokia Care atleast thats what i have seen in smaller towns the knowledge of people sitting there is very limited and the customer interaction has to be better
July 19th, 2008 at 12:30 pm
the quality of nokia has decreased it is not like it used to be
i personally feel this because of the problems arising with nokia care these days
September 3rd, 2008 at 4:04 am
hi, i have given my N70 handset for repair to nokia care jaipur till i hand over to them the problem encountered was auto restart but now the hand set is in white light mode they made it dummy set..and they do not have any answer for the same nor they will able to repair it and you are talking about that they aregood and help customers.
sorry i have different opinion
A.S
August 5th, 2009 at 10:43 am
No one listen to cutomer in NOKIA care center
fromSyed Abdul Jabbar <sjabbar2003@gmail.com>
tonokiacare@globalcustomercare.net
dateWed, Aug 5, 2009 at 9:43 AM
subjectReminder for not taken action from your esteemed organization ref job number 43977
mailed-bygmail.com
hide details 9:43 AM (1 hour ago) Reply
Dear Customer Serivce Manager
This is reminder I have called several time but no action taken from your organization I have loast my memory card on your Nkoia care at the time of delivery i have lost complete data and informed your center but they competely refused this is not fare they have not given me my mem card its 1 GB if they coudnt find it than please give a compensation my JOB number is 43977 please take action and reply my email otherwise give me youre GM number so i can forward my request to him.
fromSyed Abdul Jabbar <sjabbar2003@gmail.com>
tonokiacare@globalcustomercare.net
dateMon, Jul 13, 2009 at 7:54 PM
subjectJob no khi -43977
mailed-bygmail.com
Dear customer service manager
With reference to my call today i have
enquire about my above mentioned job no which will take 5 more days
and and i have requested about my memory card which your customer care
office did not hand over me at the time of submitted my cell model
6220 c when i have asked this morning your office informed there is no
memory card they have already handed me over but i have re checked at
my home on that packet you have given me no memory card found on that
its still with your center pls check again because i have my family
photos as well i have some important data on it which i have required
with that phone pls do help to find that care nokia has i big name the
card price is not worth to me but the data essential so please take
serious action when i come to collect my cell in that time i need that
card i be honest i didnt get a single thought otherwise i will never
left there i thought symbian phone got required for software pls find
this card its very important to me your customer office confused when
they have told me about my card please find it at any cost.
Regards
S.Abdul Jabbar
03332284837
September 2nd, 2009 at 10:23 am
my nokia 6233 emie no 354827025971852 going for repairing but their is no information about that so please how much time need 20 days before i had given the set
October 23rd, 2010 at 1:41 pm
i have a Nokia E72. purchased new from Dubai 4 months ago! now I want to sale it in pakistan, it has international warranty of Nokia… does any body know how could I change my orginal warranty into pakistan’s local warranty “united Mobiles”.